CEO used an AI clone of himself?

Customers Bank CEO Sam Sidhu caused quite a stir when he used an AI clone for the first 25 minutes of the bank’s most recent earnings call to provide prepared remarks. Mr. Sidhu was trying to display how adept the bank has become at using AI technology. Mr. Sidhu showed how the bank has been able to deploy AI and decrease the efficiency ratio from 62% in 2024 to 49% in 2026. Mr. Sidhu is also hoping that AI will help to shrink the time it takes to close a loan and open a deposit account. This episode reviewed an article from S&P Global (subscription required) titled “Customers targeting efficiency ratio, customer onboarding improvements with AI” and a blog post from Emily McCormick at Bank Director.